order troubles....

[shopalot2]

I finally recieved my philosophy super size shower gel and lotion combo from waitlist.... (AFTER THREE MONTHS!). Trouble was, I ordered it on delivery, but it was switched to a one time purchase. The website clearly showed auto delivery before it was sent... but it switched after. NOT HAPPY!

Secondly, today I received the Bare Essentials TSV from Saturday...the golden whatever collection. I received two of one color, totally missing another. AGAIN, not happy! CS said I could either send it back (at my expense) for a refund (they are sold out), or could offer a partial refund ($5.00) for the missing product.

I'm not so anxious to order again in the near future
Any one else having these problems?

[Irish]

Sometimes, if you're not talking to a customer service person who isn't being fair, listen to what she has to say & then say thank you & you'll think about what to do & call back. Then, redial a few minutes later & hopefully, you'll get someone else & explain the situation again & maybe they'll be more willing to work with you.

I've done that a few times before with a few other on-line companies & it sometimes works. A lot of times, it just makes a difference on who the customer service person is. One time, a customer service rep said there's nothing she can do about my situation so I thanked her anyway, but then called back & got someone else & I was able to return the item at no charge & get a new item mailed out.

[Barbi]

I haven't had order troubles from QVC...but the ones I've had from HSN and ShopNBC would curl your hair! ShopNBC's customer service is the worst--in fact, there is no support or assistance available to customers at all. You make a purchase at ShopNBC, you're stuck straightening out everything that goes wrong. I've only ordered three items from them, and two were fouled up beyond belief. Never again!

[Curvigirl]

My only problem with QVC lately is they've been shipping TOO QUICKLY. The last two orders I've "thought on" and gone back to cancel, are already marked "shipped" within a couple of hours. I guess it's time to re-think my shopping strategy, at least during the "holidays" when they apparently have extra staff and expedite everything.

[rosey cheeks]

i ordered a remote control car that spins and lights up and all this crazy stuff. When it arrived, the box that the car comes in was taped and re-taped and looked worn on the corners. i called cs to complain that the appearance the box was not acceptable as i was giving it as a gift. they said to ship it back and i would be credited the postage and a new one would be sent. I got the new one a week later. The QVC box was not completely taped and the car box was the same---as if they shipped me the same car right back. i called again and complained. they arranged for UPS to pick up the box and returned my funds. i was told QVc has no control over the packaging of the item and that it comes this way from a vender. Q in QVC is QUALITY--why would they even accept a shipment of this quality?

During FFANY i ordered a pair of pumps in size 10. my packing slip clearly said siz 10...they sent me a size 6 shoe! i called and was told they were sold and out and could not be reordered so i had to go to the post office and ship them back-they did credit my postage but still...

[non fan]

With the old QVC if something happened with your order, they bent over backward to keep you happy. I never had CS dissatisfy me. They would sometimes tell you to keep the order( like if a piece was missing but they were not going to be able to get any more of the item to send you a whole new order) but always I got a full and complete refundas well as the shipping reimbursed.

Lately I have had the problem with the packaging like you stated. I too felt the item was a returned or used item that was being shipped out as new. This pissed me off so much I have stopped ordering from Q and am saving a bundle as well as feeling better about my life. I hardly watch anymore. I just don't like the host and the last several hires have been just horrible! I am even growing tired of Jill who was once a favorite. I like Leah but don't get to see her much except an occasional AM style.


I hate Dell computer co. Maybe the new guy running Q was running Dell before. DI\id Biggs go to HSN? Seem like HSN is the new QVC.